FAQ

faq

  • Based on the client's task and the working hours, a suitable plan is fixed.
  • Getting familiar with the task and fully understanding the instructions.
  • Time that will be spend on communication between the client and the virtual assistant.
  • Time that will be spend on the task.
  • Time that will be spend on writing a report, if necessary.
  • Time that will be spend on quality control, if necessary. We have internal quality control procedure in order to provide high quality service to our clients.

All these factors are taken into consideration while making an apt plan for the client's requirement.

We do everything that you can think of when it comes to outsourcing. Our help and support team is available online 24/7. We strive to swiftly and effectively learn about your precise business needs and deliver best and efficient results.
All of our virtual assistants are well-qualified, have completed their graduation in the field of Arts/ Science/ Engineering from Reputed College.
Just one email and we will get in touch with you.
It takes 24 hours to kick-start the virtual assistant services.
We are available 24/7 for you as per your specific preferred time zone.
No! Just pay for hours.

We accept the following mode of payment:

Online VISA, MasterCard, American Express, Discover card payment as well as PayPal, wire transfer, and Worldpay.

If you wish to make payment through any other way, just let us know.

You just need to send one email, that's it!
Yes, you can provide sample task to our virtual assistants on a trail basis.
You can interact with the virtual assistant through email, calls, and IM.
You will get the refund of the unused hours.
You can be rest assured about your personal information, including your email address, it will be kept in strict confidence. We never sell, rent, or otherwise distribute the information you submit on our website or when you are allocated with a dedicated virtual assistant. Also, all our employees have signed data secrecy policy.
Yes, we do provide this service to our clients as well.
Yes, your Virtual Assistant can make unlimited outbound calls to US and other countries.
Yes, certainly we can allocate virtual assistants with technical qualifications. These virtual assistants are available only on a full time basis, i.e., 160 hours or monthly full time plan.
Yes, absolutely. We believe in complete confidentiality. A non-disclosure agreement is signed before the actual work starts, it is a part of our service agreement. It protects you and us, and ensures that all the information is safe with the company and the agent who will be working on board with the client.
Yes, we can definitely provide you with a virtual assistant who can work on a project basis.
We have an internal time-log sheet which is maintained by your virtual assistant on a daily basis. You will find all the details on the spreadsheet, including the time spent by your virtual assistant, so that you can keep better track of your tasks.
You can take interview and select your virtual assistant or our operation team will find the best match for you.